Compliance built into the floor

Controls for agencies that need consent-aware calling, call recordings, QA review, and clear operating rules.

Control layer

Compliance is treated as daily operating discipline.

The goal is simple: agents should know the rules before they dial, managers should be able to inspect the work, and clients should have a clear trail when questions come up.

Consent capture

Scripts include the campaign-approved consent and disclosure language before calls go live.

DNC handling

Campaigns are built with federal, state, internal, and client-provided DNC rules in mind.

Call recording

Calls are recorded for QA review, dispute handling, and coaching evidence.

Scorecards

QA scorecards convert brand, script, and compliance rules into repeatable review criteria.

Revocation notes

Opt-outs and revocations are logged so teams can remove contacts from future calling.

Supervisor review

Team leads monitor call quality and coach agents when scorecards show a pattern.

QA cadence

Checks happen before, during, and after the shift.

That rhythm keeps campaign requirements visible to agents and gives managers a practical way to catch problems early.

Before launchScript review, approved disclosures, calling-hour rules, and campaign outcome definitions.

During callsLive floor supervision, recordings, CRM notes, and escalation paths for unclear cases.

After shiftQA sampling, scorecard review, coaching notes, and next-day corrections where needed.

Need compliance rules mapped before launch?

Share your campaign requirements and JSons can align scripts, QA scorecards, and reporting around them.

Discuss compliance